Guest Services Representative

My Place Hotels of America; Dickinson (ND); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Cross-training

Advancement opportunities

Job summary

My Place Hotel Dickinson is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including front desk duties, cleaning tasks, and safety procedures.

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete laundry and cleaning tasks
• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages
• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests
• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Skills

Basic computer proficiency

Customer service

multitask

Reliable attendance

Job description

Guest Service Representative

My Place Hotel- Dickinson

Currently looking to fill

Position Summary

My Place Hotel in Dickinson is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Pay & Benefits

• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times

8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, 12:00 AM - 8:00 PM

Join a team where your work directly impacts guest satisfaction and daily hotel success.

Salary: $15 - $16 per hour