Guest Experience Manager - Front Desk & Bell Services

Hotel Equities; Harrisburg (Dauphin County); Ibrido; USD 42.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Vacation & Holiday Pay

401(k) with company match

Employee discount

Referral program

Career Growth Opportunities/ Manager培训

Descrizione del lavoro

Hotel Equities, a multi-award-winning hospitality management company, is seeking a Guest Services Manager for the Hilton Harrisburg in Harrisburg, PA. You will oversee front desk, bell, door and valet teams to maintain service standards.

The role requires guest relations experience, strong communication, and the ability to work varying shifts; benefits include medical/dental/vision, vacation pay, and 401(k).

Competenze

• Guest relations/service experience required.
• Hospitality experience preferred.
• Valid driver’s license required.
• Ability to read, speak and understand English.

Mansioni

• Assist in front desk duties and reservations when needed.
• Improve guest satisfaction through staff development and service quality.
• Address guest complaints and negotiate solutions.
• Support front desk, concierge, bell staff and front office managers as required.
• Work varying shifts to meet hotel needs.
• Serve as Manager on Duty.
• Monitor department supplies and hotel emails.

Conoscenze

Customer service

Communication

Cash handling

English proficiency

Computer systems

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Hotel Equities, a multi-award-winning hospitality management company, is seeking a Guest Services Manager for the Hilton Harrisburg in Harrisburg, PA. You will oversee front desk, bell, door and valet teams to maintain service standards.

The role requires guest relations experience, strong communication, and the ability to work varying shifts; benefits include medical/dental/vision, vacation pay, and 401(k).