Guest Services Specialist - Flexible Hours (Front Desk)

Air Mobility Command; Lakehurst (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Air Mobility Command in Lakehurst, NJ seeks a Guest Services Representative to manage reservations, check-ins, and guest services at the All American Inn. Responsibilities include handling room charges, cash handling, nightly audits, and guest relations.

The role emphasizes professional appearance, timely reporting, and maintaining a welcoming lobby environment while supporting a flexible 0–40 hour work week schedule.

Qualifications

• Foreign education may be used to meet requirements. Education substitution not allowed.
• If applying, you must provide evidence that foreign credentials are equivalent to U.S. education.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts and daily cashier's reports.
• Maintains checkout list and housekeeping status of rooms in the system.
• Records maintenance issues reported by guests and notifies appropriate personnel.
• Keeps front desk area and lobby clean; supports Night Audit and credit card close procedures.
• Maintains lost and found program and ensures customer service is the first priority.

Job description

Air Mobility Command in Lakehurst, NJ seeks a Guest Services Representative to manage reservations, check-ins, and guest services at the All American Inn. Responsibilities include handling room charges, cash handling, nightly audits, and guest relations.

The role emphasizes professional appearance, timely reporting, and maintaining a welcoming lobby environment while supporting a flexible 0–40 hour work week schedule.