Guest Services Specialist (Evenings & Weekends)

CSM Corporation; Marlborough (MA); On-site; USD 22,000 - 25,000; Full time

Job summary

CSM Corporation is hiring a guest service associate to anticipate guest needs and provide solutions that ensure satisfaction and exceed expectations. The role handles check-ins/outs, recommendations, and upselling, with a strong focus on friendliness and professionalism.

The position requires at least 1+ year of guest service experience, a high school diploma or GED, and the ability to work 2nd shift including weekends.

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
• Maintains predictable and reliable attendance.
• Ability to lift, push and pull up to 25 pounds on an occasional basis.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows the company guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Follows company procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to company general work rules, department procedures and company policies.

Skills

Verbal communication

Attention to detail

Customer focus

Attendance

Education

High school diploma or GED

Job description

CSM Corporation is hiring a guest service associate to anticipate guest needs and provide solutions that ensure satisfaction and exceed expectations. The role handles check-ins/outs, recommendations, and upselling, with a strong focus on friendliness and professionalism.

The position requires at least 1+ year of guest service experience, a high school diploma or GED, and the ability to work 2nd shift including weekends.