Multichannel Guest Services Agent (Evenings & Weekends)

Cinemark; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

A leading entertainment company is seeking a Guest Services Agent responsible for assisting customers with inquiries while ensuring high guest satisfaction. Candidates should possess strong customer service experience and effective communication skills. The role requires multitasking and adherence to performance objectives. This position offers numerous benefits, including discounts, 401(k) matching, and growth opportunities, emphasizing the importance of teamwork and employee development.

Qualifications

• One year of customer service experience in a call center environment preferable.
• Proficient in email, internet usage, and typing at least 30 words per minute.
• Ability to complete mandatory paid in-house training for 4 weeks with 100% attendance.

Responsibilities

• Provide immediate front-line support to Guest inquiries.
• Handle Guest matters through phone and email.
• Maintain performance objectives such as attendance and KPIs.

Skills

Customer service experience

Conflict resolution skills

Time-management

Organizational skills

Written and verbal communication

Tools

MS Word

MS Excel

MS Outlook

Job description

A leading entertainment company is seeking a Guest Services Agent responsible for assisting customers with inquiries while ensuring high guest satisfaction. Candidates should possess strong customer service experience and effective communication skills. The role requires multitasking and adherence to performance objectives. This position offers numerous benefits, including discounts, 401(k) matching, and growth opportunities, emphasizing the importance of teamwork and employee development.