Guest Services Specialist - Bilingual

UW Health; Madison (WI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Tuition reimbursement

Flexible schedules

Wellness options

Job summary

UW Health in Madison seeks a Guest Services Specialist - Bilingual to support the information desk, waiting areas, and related spaces with superior customer service. The role involves greeting patients, families, and visitors and fostering a welcoming environment for all guests.

Must be bilingual in Spanish. The position is part-time at 70% FTE with schedules Monday through Friday, 3:00 PM–9:00 PM, with hours varying by department needs.

Qualifications

• Six months customer service, administrative support, retail, or related experience (Required).
• High School Diploma or equivalent is preferred.

Responsibilities

• Support the information desk, waiting rooms and other areas by providing the best customer service.
• Greet patients, families, and visitors and make efforts to create a welcoming environment for guests.

Skills

Customer service

Bilingual Spanish

Education

High School Diploma or equivalent

Job description

Work Schedule:
This is a part-time, 70% FTE position. Scheduled hours are Monday through Friday from 3:00 PM - 9:00 PM. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Guest Services Specialist - Bilingual to:

• Support the information desk, waiting rooms and other areas of University Hospital by providing the best customer service.
• Greet patients, families, and visitors and make efforts to create a welcoming environmental for guests.

**Must be bilingual in Spanish**

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans. Full time benefits for part time work.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• High School Diploma or equivalent (Preferred)

Work Experience

• Six months customer service, administrative support, retail, or related experience (Required)

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

University Hospital in Madison is a Magnet-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

Job Description

UW Hospital and Clinics Benefits