Behavioral Health Office Representative

Baycare; Angel Run (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

BayCare Health System seeks an administrative professional for a high-volume provider office (Bloomingdale). Responsibilities include patient registration, scheduling, and revenue cycle support, with emphasis on accurate data and excellent customer service.

The role involves checking in patients, collecting payments, and ensuring complete encounter documentation before checkout, with potential travel. BLS is required, and HS/GED education is the baseline.

Qualifications

• Experience in a high-volume provider office.
• Ability to register and check in patients and update records.
• Familiarity with revenue cycle basics and patient billing questions.
• BLS certification is required.
• Travel may be required.

Responsibilities

• Registers and checks in patients and obtains/updates information.
• Schedules patient appointments and coordinates with providers.
• Assists with patient inquiries and arranges additional services as needed.
• Collects and posts payments; supports patient billing questions.
• Ensures completion of encounter documentation prior to checkout.

Skills

Patient registration

Scheduling

Customer service

BLS

Education

HS Graduate or GED

High School or Equivalent

Job description

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary: Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications:

Other information:

• BLS required

Education:

• * HS Graduate or Equivalent GED

Education equivalent experience:

• * Required - High School or Equivalent

Experience:

• * Related Field

Nonessential:

• * Behavioral Health

Facility: BayCare Health System, OP Mental Hlth Clinic-Bloom-BLM

Location: Bloomingdale Main

Status: PRN, Exempt: No

Shift Hours: Monday - Thursday 8AM - 6PM

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled