Guest Services Specialist

MCR; Colleyville (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

MCR is seeking a Front Desk Agent in Colleyville, TX to ensure guests experience a friendly arrival and departure, addressing needs promptly with hospitality. The role requires a positive attitude, adherence to guidelines, and the ability to work under pressure.

Responsibilities include efficient check-in/out, staying informed about rates and promotions, and handling mail per daily shift procedures. Strong guest service is essential.

Qualifications

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to handle pace and pressure of a busy hotel lobby and front desk.
• Listen actively and resolve guest or coworker concerns professionally.
• Strong communication with guests and team members.
• Commitment to hospitality and guest service excellence.

Responsibilities

• Check-in/out guests efficiently and verify room readiness.
• Keep guests informed of rates, promotions, and hotel services.
• Receive and note all incoming mail as required per shift checklist.

Skills

Experience in hospitality

Can-Do Attitude

Follow Guidelines

Pace & Pressure

Listening/Conflict Resolution

Communication Skills

Hospitality & Guest Service

Job description

MCR is seeking a Front Desk Agent in Colleyville, TX to ensure guests experience a friendly arrival and departure, addressing needs promptly with hospitality. The role requires a positive attitude, adherence to guidelines, and the ability to work under pressure.

Responsibilities include efficient check-in/out, staying informed about rates and promotions, and handling mail per daily shift procedures. Strong guest service is essential.