Front Desk & Guest Services Specialist

Remington Hospitality; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality in Fort Worth seeks a courteous Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post all charges accurately, handle cash and cards, maintain working knowledge of the Front Office system, manage reservations including same-day bookings, rate rules, cancellations, and relocations. This role is on-site at our Fort Worth property.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Handle pre-registration and block reservations when needed.
• Understand and apply hotel rates and discounts.
• Know cancellation, relocation procedures and same-day reservations.

Responsibilities

• Greet and check guests in and out promptly.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Manage cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Handle same-day reservations and related procedures.

Skills

Guest service

Cash handling

Reservations management

Front desk etiquette

Tools

Front Office system

Job description

Remington Hospitality in Fort Worth seeks a courteous Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post all charges accurately, handle cash and cards, maintain working knowledge of the Front Office system, manage reservations including same-day bookings, rate rules, cancellations, and relocations. This role is on-site at our Fort Worth property.