Guest Services Specialist

Baycare; Clearwater (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Benefits (Health, Dental, Vision)

Paid time off

Tuition reimbursement

401k match

Job summary

BayCare Health System in Clearwater, FL is seeking a part-time Guest Services Specialist at Morton Plant Hospital to provide world-class customer service as the liaison for guests across hospital services.

The role emphasizes hospitality, advanced computer skills, and experience in a high-stress, fast-paced environment. Responsibilities include reception, registration, visitor management and handling documents, with on-site hours varying and weekend work occasional.

Qualifications

• 1 year related field experience
• 2 years customer service experience
• Must be able to handle a fast-paced work environment

Responsibilities

• Deliver world class customer service and act as liaison to all hospital services within BayCare Health System
• Proficient in reception, registration and check-in, visitor management and waiting room operations
• Manage documents, environment of care and respond to emergencies as required

Skills

World class customer service

Advanced computer skills

Reception/registration/check-in

Job description

Details

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: Morton Plant Hospital

TheGuest Services Specialistis responsible for the following:

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

Required Experience

• 1 year Related field and 2 years Customer Service.

Location:Clearwater, FL

Status: Part Time

Shift Hours: Varies

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled