Guest Services Leader | Retail Shift & Customer Experience

Pilot Flying J; Minot (ND); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Fuel Discount

Medical-Dental-Vision benefits

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring Shift Leaders to supervise store employees and oversee daily operations, ensuring top-tier customer service and smooth facility operations. The role emphasizes customer focus and teamwork in a fast-paced retail environment.

The ideal candidate will handle diverse tasks, support managers, and maintain PFJ standards while working a flexible schedule that may include nights, weekends, and holidays.

Qualifications

• Experience in retail operations or similar customer-facing roles.
• Excellent customer service and ability to maintain a customer-focused culture.
• Proficiency with calculator and computer equipment.
• Able to work with a team and interact with varied stakeholders.
• Willing to work flexible schedule including nights, weekends, holidays.
• Background check required.

Responsibilities

• Supervise store employees and daily operations.
• Provide outstanding customer service and respond to customer needs.
• Assist store managers with tasks to keep facilities well-maintained and running.
• Ensure PFJ quality and customer service standards.

Skills

Retail operations

Customer service

Calculator proficiency

Team player

Flexible schedule

Background check

Tools

Calculator

Computer

Job description

Pilot Company is hiring Shift Leaders to supervise store employees and oversee daily operations, ensuring top-tier customer service and smooth facility operations. The role emphasizes customer focus and teamwork in a fast-paced retail environment.

The ideal candidate will handle diverse tasks, support managers, and maintain PFJ standards while working a flexible schedule that may include nights, weekends, and holidays.