Guest Services Shift Lead - Flexible Schedule & Weekly Pay

Pilot Company; Valparaiso (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Valparaiso, IN is hiring for a Guest Services Associate to lead a shift of one-to-two cashiers and handle cash, credit, and debit transactions with a focus on guest satisfaction.

You will complete end-of-shift reports, follow guidelines for restricted merchandise, maintain a clean work area, and use selling techniques to promote products while ensuring high-quality service for every guest.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company in Valparaiso, IN is hiring for a Guest Services Associate to lead a shift of one-to-two cashiers and handle cash, credit, and debit transactions with a focus on guest satisfaction.

You will complete end-of-shift reports, follow guidelines for restricted merchandise, maintain a clean work area, and use selling techniques to promote products while ensuring high-quality service for every guest.