Guest Services Shift Lead | Flexible Schedule

Pilot Company; Woodhull (IL); Vor Ort; USD 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Fuel discount

Medical plan

401(k)

FSAs

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Zusammenfassung

Pilot Company is hiring for a Guest Services role in Illinois. You will lead a shift of one to two cashiers, processing all cash, credit, and debit transactions while ensuring guests receive quality service.

You will also manage end-of-shift reports, maintain a clean workspace, and support various travel center operations. The position emphasizes customer-focused service, adherence to policies on restricted items, and active selling to promote products.

Qualifikationen

• Experience leading a small cashier team.
• Ability to process cash, credit and debit transactions.
• Commitment to delivering high-quality guest service.
• Follows company policies for restricted merchandise items (e.g., alcohol, tobacco).

Aufgaben

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues following company processes.

Kenntnisse

Customer service

Cash handling

Shift leadership

Conflict resolution

Communication

Sales techniques

POS systems

Tools

POS systems

Jobbeschreibung

Pilot Company is hiring for a Guest Services role in Illinois. You will lead a shift of one to two cashiers, processing all cash, credit, and debit transactions while ensuring guests receive quality service.

You will also manage end-of-shift reports, maintain a clean workspace, and support various travel center operations. The position emphasizes customer-focused service, adherence to policies on restricted items, and active selling to promote products.