Guest Experience Lead - Travel Center (Flexible Schedule)

Pilot Company; Evanston (WY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring to process merchandise and fuel transactions at our travel centers. You will lead a shift of 1–2 cashiers, handle end-of-shift reporting, and ensure compliance with company policies.

The role involves maintaining an organized work area, using selling techniques, and delivering quality guest service. You may assist with deli, restrooms, stocking, and other store functions.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow guidelines with regards to sale of restricted merchandise items (e.g., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes; resolve team member conflict; communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions (deli, showers/restrooms, stocking, coffee)
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported
• Ensure all activities are compliant with rules, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is hiring to process merchandise and fuel transactions at our travel centers. You will lead a shift of 1–2 cashiers, handle end-of-shift reporting, and ensure compliance with company policies.

The role involves maintaining an organized work area, using selling techniques, and delivering quality guest service. You may assist with deli, restrooms, stocking, and other store functions.