Guest Experience Specialist – Casino Concierge

Treasure Island Hotel and Casino

Welch Township (MN)

On-site

USD 39,000 - 45,000

Full time

7 days ago

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Job summary

Treasure Island Resort & Casino in Welch, MN is seeking a friendly guest services associate to welcome guests, answer questions, and provide information about Island Passport membership and property amenities. You will manage player information in the casino system and issue club cards to members.

The role involves handling cash equivalents, redeeming comps, and meeting performance goals while maintaining knowledge of promotions and events across the property.

Qualifications

Requires high school diploma or GED or equivalent experience.
Experience in hospitality or guest service preferred, especially in casinos.

Responsibilities

Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the casino management system
Issue Island Passport club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Performance point and promotion adjustments following department guidelines

Skills

Guest service

Communication

Detail oriented

Multitasking

Proficient computer skills

Education

High School Diploma/GED

Tools

Microsoft Office

Windows OS

Casino management system

Job description

The role involves handling cash equivalents, redeeming comps, and meeting performance goals while maintaining knowledge of promotions and events across the property.

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