Guest Services & Reservations Specialist - Entry Level

Treasure Island Hotel and Casino; Northern (KY); On-site; USD 25,000 - 28,000; Full time

Job summary

Treasure Island Resort & Casino in Welch, Minnesota is seeking a courteous Reservations Agent to answer incoming calls, provide information about the property, quote rates, and book hotel and restaurant reservations. You will input guest details into the Property Management System and assist with deposit processing while delivering high guest service standards.

The role requires a high school diploma or GED, strong communication skills, and the ability to type 35 wpm.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1-year call center or reservation agent experience preferably in a hotel or casino environment.

Responsibilities

• Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
• Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
• Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
• Alert Security to potential problems and emergencies
• Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
• Assist in promotional events as needed

Skills

Attention to detail

Organization

Microsoft Office

Communication skills

Reading & writing English

Typing 35 wpm

Education

High School Diploma

Tools

Microsoft Office

Word

Excel

Outlook

Windows

Job description

Treasure Island Resort & Casino in Welch, Minnesota is seeking a courteous Reservations Agent to answer incoming calls, provide information about the property, quote rates, and book hotel and restaurant reservations. You will input guest details into the Property Management System and assist with deposit processing while delivering high guest service standards.

The role requires a high school diploma or GED, strong communication skills, and the ability to type 35 wpm.