Guest Services & Reservations Specialist

Twin Peaks Lodge & Hot Springs; Colorado; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Twin Peaks Lodge & Hot Springs is seeking a Reservations & Call Center Agent to assist guests with hotel reservations, spa bookings, ATV rentals, and general inquiries. The role requires excellent customer service, attention to detail, and proficiency across multiple reservation systems.

Responsibilities include handling deposits/payments, sending confirmations, and coordinating with front desk and other departments.

Qualifications

• Excellent telephone etiquette and customer-service skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple reservation systems and maintain accuracy.

Responsibilities

• Answer calls promptly and professionally.
• Assist guests with reservations, spa appointments, and ATV rentals.
• Process deposits, payments, and confirmations accurately.
• Send confirmations, receipts, and waivers to guests.
• Maintain confidentiality and protect guest data.
• Coordinate with front desk, spa, and other departments.

Skills

Telephone etiquette

Customer service

Verbal & written communication

Data entry

Organizational skills

Multi-tasking

Attention to detail

Confidentiality handling

Team collaboration

Flexible schedule</name>

Tools

Hotel property-management systems

Microsoft Office / Google Workspace

Job description

Twin Peaks Lodge & Hot Springs is seeking a Reservations & Call Center Agent to assist guests with hotel reservations, spa bookings, ATV rentals, and general inquiries. The role requires excellent customer service, attention to detail, and proficiency across multiple reservation systems.

Responsibilities include handling deposits/payments, sending confirmations, and coordinating with front desk and other departments.