Guest Services & Reservations Specialist

Twin Peaks Lodge & Hot Springs; Colorado; On-site; USD 38,000 - 46,000; Full time

Job summary

Twin Peaks Lodge & Hot Springs in Ouray, Colorado, seeks a Reservations & Call Center Agent to assist guests with hotel reservations, spa bookings, and ATV rentals. You will handle inquiries by phone, email, and text, and coordinate with front desk and other departments to ensure a seamless guest experience.

Responsibilities include creating and modifying reservations, processing deposits and payments, and maintaining accurate records while promoting hotel services and adhering to privacy and

Qualifications

• Excellent telephone etiquette and customer-service skills.

Responsibilities

• Answer calls promptly and professionally.

Skills

Telephone etiquette

Customer service

Verbal communication

Written communication

Data entry

Organizational skills

Reservation systems

Attention to detail

Confidentiality

Team player

Tools

Microsoft Office

Google Workspace

Job description

Twin Peaks Lodge & Hot Springs in Ouray, Colorado, seeks a Reservations & Call Center Agent to assist guests with hotel reservations, spa bookings, and ATV rentals. You will handle inquiries by phone, email, and text, and coordinate with front desk and other departments to ensure a seamless guest experience.

Responsibilities include creating and modifying reservations, processing deposits and payments, and maintaining accurate records while promoting hotel services and adhering to privacy and