Guest Services Representative - Mandalay Bay Hotel

MGM Resorts International; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health & income protection

Development & volunteering

Job summary

MGM Resorts International is hiring a Guest Services Representative at Mandalay Bay Hotel in the United States. You will be the welcoming first impression, handling check-ins, guest inquiries, and problem solving to ensure a memorable stay.

The role requires a High School Diploma or GED, being 18+, and willingness to work varied shifts including weekends and holidays. The starting rate is $19.00 per hour with comprehensive perks and benefits.

Qualifications

• Face-to-face guest service or call center experience with cash handling.
• High School Diploma or GED required.
• Must be 18 years of age or older required.
• Work varied shifts, to include weekends and holidays required.

Responsibilities

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Skills

Guest service

Cash handling

Communication

Education

High School Diploma or GED

Job description

Guest Services Representative - Mandalay Bay Hotel

United States

Sep 16, 2026

$19/hour

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Services Representative at Mandalay Bay, you’ll be the first impression and the lasting memory. With your warm personality and commitment to smooth check-ins and quick problem-solving, you’ll help create the kind of stay guests rave about. If you’re all about making people feel welcome and turning challenges into great experiences, this is your moment to shine.

THE STARTING RATE: $19.00

THE DAY-TO-DAY:

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

THE IDEAL CANDIDATE:

• Face-to-face guest service or call center experience with cash handling is preferred
• High School Diploma or GED required
• Must be 18 years of age or older required
• Work varied shifts, to include weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

MGM Resorts International operates renowned casinos and resorts globally, offering exceptional entertainment, luxurious accommodations, and outstanding customer service for an unforgettable experience.

Hospitality Accommodation and Food Services