Meeting Concierge - Mandalay Bay

MGM Resorts International; Las Vegas (NV); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health & income protection

Professional development

Job summary

Join MGM Resorts International in Las Vegas as a Meeting Concierge, elevating guest experiences by organizing and executing meetings and events with meticulous attention to detail.

Coordinate with multiple managers, inspect spaces, and supervise setups to ensure flawless events. Requires 2+ years in hospitality or convention services, strong customer service, and flexibility for varied shifts including weekends and holidays.

Qualifications

• Two years of relevant experience in Hospitality, Convention Services, Event Planning or Front Desk/Reservations.
• Excellent customer service and interpersonal communication required.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Schedule meetings with Convention Service Managers and other managers to review details for upcoming groups.
• Inspect meeting rooms and ensure setups comply with Event Orders.
• Assist in supervising Banquet setup, A/V and IT for client meetings.
• Walk through spaces before and after events to verify no damage.
• Monitor breaks and service timelines to meet planners' expectations.
• Support the Convention Services Manager for in-house groups during peak periods.

Skills

Customer service

Interpersonal skills

Shift flexibility

Event coordination

Education

High School Diploma or GED

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Meeting Concierge, you will enhance the guest experience by providing exceptional service and attention to detail, ensuring that all aspects of meetings and events are meticulously organized and executed. This role involves coordinating with stakeholders, inspecting meeting rooms, and supervising the setup to create memorable experiences that guests will cherish long after their stay.

THE STARTING RATE:

$21.00 per hour, plus commission

THE DAY-TO-DAY:

• Schedule meetings with Convention Service Managers, Sales Managers and Catering Managers to ensure all details have been reviewed and implemented for upcoming groups
• Physically inspect all meeting rooms and ensure they are set in accordance to the Meeting Event Order or Banquet Event Order
• Assist in supervising the Banquet setup, A/V, IT and other operating departmental staff pertaining to the clients meeting requirements
• Walk Convention and Meeting rooms pre and post show to ensure space has not been damaged
• Monitor breaks and refresh schedules ensuring all services requested is in a timely manner according to the meeting planners expectations
• Attend all pre-Convention meetings and go into detail as to the role they play to the success of the clients event
• Assist the Convention Services Manager for groups in-house, while the CSM is working on future groups

THE IDEAL CANDIDATE:

• Two (2) years of relevant experience in Hospitality, Convention Services, Event Planning or Front Desk/Reservations
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays. Flexibility is required when the manager has an event or program in-house
• High School Diploma or GED
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.