Guest Services Pro - Elevate Stays & Rewards

MGM Resorts International; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health & income protection

Development & volunteering

Job summary

MGM Resorts International is hiring a Guest Services Representative at Mandalay Bay Hotel in the United States. You will be the welcoming first impression, handling check-ins, guest inquiries, and problem solving to ensure a memorable stay.

The role requires a High School Diploma or GED, being 18+, and willingness to work varied shifts including weekends and holidays. The starting rate is $19.00 per hour with comprehensive perks and benefits.

Qualifications

• Face-to-face guest service or call center experience with cash handling.
• High School Diploma or GED required.
• Must be 18 years of age or older required.
• Work varied shifts, to include weekends and holidays required.

Responsibilities

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Skills

Guest service

Cash handling

Communication

Education

High School Diploma or GED

Job description

MGM Resorts International is hiring a Guest Services Representative at Mandalay Bay Hotel in the United States. You will be the welcoming first impression, handling check-ins, guest inquiries, and problem solving to ensure a memorable stay.

The role requires a High School Diploma or GED, being 18+, and willingness to work varied shifts including weekends and holidays. The starting rate is $19.00 per hour with comprehensive perks and benefits.