Meeting Concierge - Mandalay Bay

MGM Resorts International; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health protection

Professional development

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas, NV, is seeking a Meeting Concierge to elevate guest experiences by coordinating meetings, inspecting spaces, and ensuring flawless event execution. You will liaise with Convention Service Managers, Sales Managers, and Catering Managers to confirm details and service levels.

The ideal candidate has two years of hospitality or events experience, outstanding customer service, and flexibility to work weekends and holidays.

Qualifications

• Two years of hospitality, convention services, event planning, or front desk experience.
• Excellent customer service and interpersonal communication.
• Ability to work varied shifts including weekends and holidays.
• High School Diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Schedule meetings with Convention Service Managers, Sales Managers and Catering Managers to review details for upcoming groups.
• Physically inspect all meeting rooms and ensure correct setup per MEeting Event Order or Banquet Event Order.
• Assist in supervising banquet setup, A/V, IT and other staff for clients' meetings.
• Walk convention/meeting rooms pre- and post-show to check for damage.
• Monitor breaks and ensure services are provided on time per planners’ expectations.
• Attend all Pre-Convention meetings to understand the role in client events.
• Assist the Convention Services Manager for in-house groups while planning future groups.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Attention to detail

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Meeting Concierge, you will enhance the guest experience by providing exceptional service and attention to detail, ensuring that all aspects of meetings and events are meticulously organized and executed. This role involves coordinating with stakeholders, inspecting meeting rooms, and supervising the setup to create memorable experiences that guests will cherish long after their stay.

THE STARTING RATE: $21.00 per hour, plus commission

THE DAY-TO-DAY:

• Schedule meetings with Convention Service Managers, Sales Managers and Catering Managers to ensure all details have been reviewed and implemented for upcoming groups

• Physically inspect all meeting rooms and ensure they are set in accordance to the Meeting Event Order or Banquet Event Order

• Assist in supervising the Banquet setup, A/V, IT and other operating departmental staff pertaining to the clients meeting requirements

• Walk Convention and Meeting rooms pre and post show to ensure space has not been damaged

• Monitor breaks and refresh schedules ensuring all services requested is in a timely manner according to the meeting planners expectations

• Attend all Pre‐Convention meetings and go into detail as to the role they play to the success of the clients event

• Assist the Convention Services Manager for groups in‐house, while the CSM is working on future groups

THE IDEAL CANDIDATE:

• Two (2) years of relevant experience in Hospitality, Convention Services, Event Planning or Front Desk/Reservations

• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

• Must be able to work various shifts, including weekends and all holidays. Flexibility is required when the manager has an event or program in-house

• High School Diploma or GED

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10700