Hotel Operations Manager - Mandalay Bay

RiseMe; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, dining, retail, &更

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts in Las Vegas is seeking an Hotel Operations Manager to support the Senior Hotel Manager with leadership for the Front Desk team, aligning with the MGM brand and driving guest satisfaction and financial performance.

You will execute functional strategy, coach front desk staff, and ensure service standards while collaborating on initiatives from Hotel Strategy CoE. Experience with front desk operations, labor management, and systems like HotSOS or Opera is valued.

Qualifications

• Must be 21 years of age or older.
• Previous resort experience preferred.
• Experience with a collective bargaining agreement preferred.
• Knowledge of HotSOS or similar service optimization system preferred.
• Knowledge of Opera property management system preferred.

Responsibilities

• Implement strategic initiatives provided for hotel operations.
• Lead front desk policies, procedures, training, and scheduling.
• Foster employee engagement and development within the front desk team.
• Maintain and improve guest experience in line with service standards.
• Participate in interviewing, selecting, training, and coaching of front desk staff.

Job description

Las Vegas, Nevada

THE JOB:

The Hotel Operations Manager will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. The candidate is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, workschedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and throughcoaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company’s service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

THE IDEAL CANDIDATE:

• Must be 21 years of age or older required
• Previous experience working in a similar resort setting preferred
• Previous experience managing employees under a collective bargaining agreement preferred
• Technical knowledge and experience with HotSOS or other service optimization system preferred
• Technical knowledge and experience with Opera preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!