Guest Services Representative - Full Time ( Harrah's Hoosier Park)

Caesars Entertainment; Anderson (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment in Anderson (Harrah's Hoosier Park) seeks a Guest Services Representative for an on-site, full-time role. You will greet guests, promote exceptional service, enroll members into the Rewards Club, and manage patron information and cash handling at the Rewards Club desk.

The position requires 21+ years old, strong English skills, and the ability to perform basic math and computer tasks. It involves flexible shifts in a hospitality setting and adherence to company standards.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; speak effectively before groups of customers or team members.
• Able to add, subtract, multiply, and divide in all units of measure; capable of computing rates, ratios, and percentages.

Responsibilities

• Greet all guests and promote exceptional customer service.
• Promote membership into the rewards program and educate patrons on benefits.
• Input patron information not captured by reservations; maintain and balance cash drawer.
• Make public announcements and manage coupons/promotions on property.
• Assist with resolution of player complaints and problems; assist with promotional item distribution.

Skills

English proficiency

Computer literacy

Reading & interpreting documents

Oral communication

Education

High school diploma or GED

Job description

Guest Services Representative - Full Time ( Harrah's Hoosier Park)

Anderson, IN, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for guest interaction at the Rewards Club desk.

DIRECTLY SUPERVISES: NONE

How You Will Create the Extraordinary

Responsible for greeting all guests.

Responsible for promoting exceptional customer service.

Responsible for promoting membership into the rewards program.

Responsible for the input of all patron information not captured by reservations.

Responsible for educating patrons rewards club benefits.

Responsible for maintaining daily procedures regarding the Rewards Club members which includes discerning appropriate identification, filing and record keeping.

Responsible for maintaining and balancing a cash drawer.

Responsible for coupons and newspaper promotions regarding cruises and promotions on property.

Responsible for making public announcements or special announcements.

Responsible for direct mail inquiries to include updating customer account information and related duties.

Assists with the resolution of player complaints and problems.

Assists with promotional item implementation, distribution and redemption

Other duties assigned.

What You Will Need

Must be 21 years of age or older.

Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team members of organization.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Must be computer literate.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able to occasionally push/pull or lift up to 25 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Regularly required to sit, stand or walk 2-3 miles in a least 8-10 hours daily, use hands to finger, handle, feel and talk or hear. reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally it is required to sit and taste or smell and to climb and descend stairs and balance.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to all general areas of the gaming and racing facility, back-of-house, restrooms, and must regularly access patron information and daily receipts.
• Ability to work in an environment where you are exposed to secondary smoke, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.