Cage Shift Supervisor- Full Time (Harrah's Hoosier Park)

Caesars Entertainment; Anderson (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment in Anderson, IN is seeking a Cage Shift Supervisor for the Harrah's Hoosier Park property. You will oversee the cage area, supervise cash handlers, and ensure accurate funds management while delivering excellent guest service.

The role requires supervisory experience, strong English communication, and an Associates degree or equivalent experience. Expect on-site work with varying shifts and a dynamic hospitality environment.

Qualifications

• Associates degree (A.S.) or 1–2 years related experience and/or training.
• Experience supervising a team in a fast-paced service environment preferred.
• Strong math skills and ability to handle financial transactions accurately.

Responsibilities

• Oversee daily operation of the cage area and team performance.
• Schedule cage staff and ensure adequate coverage for service levels.
• Maintain internal controls and accountability for all funds and paperwork.
• Resolve guest concerns and coordinate with other departments to resolve issues.
• Enforce gaming regulations and company policies; perform as main banker when needed.
• Support a fun, safe, and compliant guest experience.

Skills

Supervisory experience

Cage operations knowledge

English proficiency

Customer service

Mathematical aptitude

Education

Associate degree (A.S.)

Job description

Cage Shift Supervisor- Full Time (Harrah's Hoosier Park)

Anderson, IN, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsibleforoverseeingdailyoperationsof the cagearea.

INDIRECTLY REPORTS: Cage Training Supervisor

How You Will Create the Extraordinary

The Cage Supervisor will provide excellent internal and external guest service.

Coordinates and supervises the controls and procedures of the Cage Cashiers; to include the securing of company funds and accountability of all monies and routing of paperwork.

Responsible for scheduling of team members in the cage and ensuring coverage levels are adequate to provide excellent customer service.

Resolves customer complaints regarding cage matters and works with other casino departments to facilitate resolution on team member issues.

Responsible for enforcement of gaming regulations, internal controls and company policies and procedures.

Performs functions of main banker or cage cashier when needed

Other duties are assigned as needed.

What You Will Need

Must be 21 years of age or older.

Proficient in English verbal and written with the ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write simple reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Associates degree (A.S.) from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience preferred.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able regularly push/pull or lift up to 10 pounds and occasionally push/pull or lift up to 25 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally required to sit and taste or smell.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission. Will require access to all general areas of the gaming facility and the cage, count room, and main bank areas and must regularly access patron personal data including credit information, the player data base, financial records, and personnel/payroll records.
• Ability to work in an environment where you are exposed to secondary smoke, frequently exposed to moving mechanical parts, regularly exposed to risk of electrical shock, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually high.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.