Guest Services Representative

Hotel Equities; Lakewood (CO); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

401(k)

Parental leave

Job summary

A hospitality company in Lakewood, Colorado is seeking a Guest Services Representative. This full-time role involves greeting guests, managing reservations, and resolving complaints. Ideal candidates have a high school diploma and good communication skills. Enjoy a supportive culture and a range of benefits including vacation pay and flexible spending accounts.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Extensive knowledge of hotel services and facilities.
• Able to stand and exert well-paced mobility for up to 4 hours.

Responsibilities

• Greet and welcome guests upon arrival.
• Promote the 'preferred' guest program and provide recognition.
• Respond to and resolve guest complaints.

Skills

Good communication skills

Basic computational skills

Manual dexterity

Education

High School diploma / Secondary qualification

Job description

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Base pay range

$18.00/hr - $18.00/hr

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations, check‑ins and check‑outs.
• Assist guests with luggage upon arrival and departure from the hotel.
• Use guests’ names and provide knowledge about the local area, hotel and services.
• Handle messages, wake‑up calls, mail, and faxes properly.
• Assist guests with laundry/dry cleaning needs and keep updated on arriving VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.
• Maintain open communication with each department and respond positively to new ideas.
• Be available to help other departments in emergency situations.

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational and computer skills.
• Extensive knowledge of the hotel, services and facilities; general knowledge of the city where hotel is located and its attractions.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length.
• Must be able to lift up to 15 lbs occasionally; perform repetitive motions, bending, climbing.
• Requires manual dexterity to operate all necessary equipment.
• Must be able to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Seniorities

• Entry level

Employment type

• Full‑time

Job function

• Other
• Hospitality

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