Guest Service Representative

White Lodging; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

Referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuition reimb

Discounts on hotel rooms, dining, and

Travel discounts

Growth opportunities across properties

Employee Assistance Program (EAP)

Medical, dental, and vision insurance—

Life and disability insurance

Paid parental leave

Job summary

White Lodging in Austin seeks a Front Desk Associate to greet guests, manage reservations, and ensure a seamless check-in and check-out experience. You will excel in a fast-paced, guest-facing environment with a focus on service and professionalism.

The role emphasizes clear communication, reliability, and teamwork, with opportunities across multiple properties in the market. Competitive benefits are included.

Qualifications

• Excellent communication and customer service mindset.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to learn hotel procedures and cash handling.
• Professional demeanor and team orientation.
• Experience in hospitality is a plus but not required.

Responsibilities

• Welcome guests and manage reservations.
• Check in/out quickly and accurately.
• Follow cash handling and accounting procedures.
• Develop knowledge of staff, services, hours, and amenities.
• Maintain lobby cleanliness and entrance area.
• Protect guest and hotel information confidentiality.
• Respond to guest concerns and resolve issues.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Front desk teamwork

Outgoing personality

Hospitality experience (helpful)

Stamina / long hours

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. In this role, you will welcome hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
• Medical, dental, and vision insurance — starting day 1
• Life and disability insurance
• Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $18.00 an hour!