Front Desk Concierge: Create Memorable Stays

OCI Hospitality; Tampa (FL); Hybrid; USD 21,000 - 29,000; Full time

Job summary

DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Front Desk Agent to warmly welcome guests, check in/out, and resolve inquiries. This on-site role requires maintaining a professional appearance and delivering outstanding guest service in a fast-paced environment.

The position emphasizes accurate guest registrations, courteous communication, and knowledge of local attractions. Previous hotel front desk experience is strongly desired, with Hilton and PEP experience preferred.

Qualifications

• Hotel front desk experience strongly desired.
• Hilton and PEP experience preferred.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Processes departmental reports.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Organization

Poise under pressure

Professional conduct

Job description

DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Front Desk Agent to warmly welcome guests, check in/out, and resolve inquiries. This on-site role requires maintaining a professional appearance and delivering outstanding guest service in a fast-paced environment.

The position emphasizes accurate guest registrations, courteous communication, and knowledge of local attractions. Previous hotel front desk experience is strongly desired, with Hilton and PEP experience preferred.