Front Desk Supervisor - Hilton Westshore

Murrieta Hot Springs Resort; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Hilton Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead the front desk team, ensure staffing levels, training, and smooth check-in/out processes for guests.

You will manage MICROS transactions, coordinate with Housekeeping and Engineering, greet guests, resolve issues, and maintain high service standards in a fast-paced environment.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.
• Experience with front desk operations and MICROS preferred.
• Physical ability to perform office duties as described.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Understand Front Office staff roles and duties and perform duties when needed.
• Manage MICROS system transactions and daily front desk operations.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests and handle check-in/check-out promptly and professionally.

Skills

Calm under pressure

Strong work ethic

Team player

Schedule flexibility

Guest service

MICROS system

Tools

MICROS system

Job description

Front Desk Supervisor - Hilton Westshore

#26-3126

Tampa, Florida, United States

Location Description

Whether you\'re traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Have complete understanding of Front Office staff\'s roles and duties and be able to perform duties at any given time.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


• Accurately check AM and PM discrepancy reports.


• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments


• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests


• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)

PEP experience preferred.

• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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