Medical Receptionist

Community Health Programs, Inc.; Lee (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Community Health Programs, Inc. is seeking a dedicated Medical Receptionist to welcome patients and ensure accurate pre-exam information at our Health Center in Lee, Massachusetts. The role involves collecting co-payments, managing provider schedules, and performing clerical duties to support smooth operations.

Successful candidates will have a high school diploma or equivalent, demonstrate professionalism, and possess strong interpersonal skills. Bilingual candidates are preferred. Join us to impact health equity in our community.

Qualifications

• Must interact with others respectfully and professionally.
• Ability to manage multiple priorities and work under pressure.
• Punctual and reliable in maintaining schedule commitments.

Responsibilities

• Welcome patients and check pre-exam information.
• Collect co-payments and manage provider schedules.
• Answer and route calls to appropriate areas or individuals.

Skills

Tact and diplomacy

Professionalism and ethics

Multi-tasking

Problem-solving

Bilingual (Spanish)

Education

High School or equivalent

Job description

Community Health Programs (CHP) is a mission‑driven, nonprofit network of health centers dedicated to nurturing and inspiring healthy lives for people throughout the Berkshires. Our mission guides everything we do: delivering exceptional, compassionate health care and family services that strengthen individuals, families, and our entire community. As a Federally Qualified Health Center (FQHC), CHP is uniquely positioned to ensure access to high‑quality, comprehensive care for all – regardless of insurance status or ability to pay. Serving a federally designated rural and Medically Underserved Population Area, we work to remove barriers and advance health equity across our region. Our network provides adult and pediatric primary care, women’s health, dental, nutrition, and behavioral health support. Beyond clinical care, our Family Services team supports thousands of families across the region with programs that help meet essential needs and reduce barriers that impact health and well‑being.

The Medical Receptionist welcomes patients to the Health Center and checks all pre‑exam requirements, including patient information. This person collects co‑payment and notifies the clinic that patients have arrived for their appointments and manages the provider’s schedules to ensure that patients and providers are notified accordingly.

Medical Receptionist Essential Duties and Responsibilities

• Welcome patients to the Health Center and ensure that all pre‑exam information is accurate before appointments; collect co‑payments and ensure referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients and outside callers.
• Record and deliver messages.
• Answer, screen, and route outside calls to the appropriate area or individual.
• Conduct scheduling, reminder, and rescheduling phone calls to patients.

Competencies

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display the highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross‑train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one‑on‑one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.

Essential Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or equivalent.
• Spanish speaking/bilingual is a plus.
• Function in a busy office setting.
• Manage difficult or emotional client situations.
• Respond to requests for service and assistance.
• Support the organization’s goals and values.

Flexible view or apply for Open Positions at CHP Berkshires.