Receptionist

Merrimack Health; Lawrence (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Merrimack Health is seeking a friendly, patient-centered Front Desk Receptionist to greet guests and direct them to the right departments. You will manage calls, assist with wayfinding, and perform patient lookups using the EMR system, ensuring a safe and welcoming entry point for all visitors.

The role requires strong communication, two years of customer service, and basic computer skills. Prior healthcare lobby experience and bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of customer service, front desk reception, or public-facing experience.
• Strong interpersonal, active listening, and verbal communication skills.
• Basic computer proficiency, including email, Word, and data entry.
• Experience operating multi-line telephone systems.
• Preferred: healthcare or hospital lobby experience.
• EMR familiarity (MEDITECH) for patient lookup/navigation.
• Bilingual English/Spanish or English/Portuguese.

Responsibilities

• Serve as the primary front desk contact for patients, families, and visitors entering the hospital main lobby or calling main lines.
• Welcome guests and provide accurate hospital information.
• Perform authorized patient location lookups and assist with appointment wayfinding.
• Manage front desk phones and coordinate wheelchair transport or escort assistance.

Skills

Customer service

Front desk reception

Interpersonal skills

Active listening

Verbal communication

Basic computer skills

Multi-line phone systems

Education

High School Diploma or equivalent

Tools

MEDITECH EMR

Job description

Serves as the primary front desk point of contact for patients, families, and visitors entering the hospital main lobby or calling main telephone lines. Delivers customer service by welcoming guests, providing accurate hospital information, performing authorized patient location lookups, assisting with appointment wayfinding, managing front desk phones, and offering wheelchair transport or escort assistance. Ensures a safe, welcoming, and efficient entry point for all guests.

Education and Related Experience

Required:

• High School Diploma or equivalent.
• Minimum of two (2) years of customer service, front desk reception, or public-facing experience.
• Strong interpersonal, active listening, and verbal communication skills.
• Basic computer proficiency, including email, Word, and data entry.
• Experience operating multi-line telephone systems

Preferred:

• Prior experience working in a healthcare or hospital main lobby setting.
• Basic familiarity using Electronic Medical Record (EMR) software (e.g., MEDITECH) for patient lookup and navigation.
• Bilingual proficiency (English/Spanish or English/Portuguese).
• Strong interpersonal, active listening, and verbal communication skills.