Guest Services Representative

Vesta Hospitality; Colorado Springs (CO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid holidays

Employee referral program

Advancement opportunities

Hotel discounts

Access to talent team

Job summary

Quality Inn & Suites Garden of the Gods is seeking a Guest Services Representative to greet guests, manage front desk operations, reservations, and telephone calls.

You will upsell services, handle check-in/check-out, respond to inquiries, and support guests with a friendly, professional approach. Pay starts at $16.50 per hour and benefits are available.

Qualifications

• High School diploma or GED; or 6 months related hospitality experience.
• At least 1 year of hospitality experience preferred.
• Experience handling cash and credit card procedures.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Attention to detail and basic math skills.

Responsibilities

• Upsell rooms and promote hotel services using suggestive selling.
• Follow front desk guidelines for check-in, reservations, check-out, and special requests.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Demonstrate hospitality and accommodating service to guests.
• Document guest accidents by completing the accident report form.

Skills

Cash handling

Attention to detail

Basic Math skills

Education

High School diploma or GED

Job description

Quality Inn & Suites Garden of the Gods is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.

Pay starts at $16.50 and is based on experience.

Benefits

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regardto guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.