Guest Services Representative

Quality-Inn-and-Suites; Colorado Springs (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Vacation and sick pay

Paid holidays

Employee Referral Program

Advancement opportunities

Hotel discounts

Job summary

Quality-Inn-and-Suites is seeking a Front Desk Agent to deliver exceptional guest service in a fast-paced hotel environment. You will manage check-ins, reservations, and guest requests with a focus on upselling hotel services to enhance guest experience.

The role requires a high school diploma or equivalent, cash handling experience, and flexibility to work evenings, weekends, and holidays. Join our team and contribute to memorable guest stays with a welcoming attitude.

Qualifications

• Experience handling cash and processing credit card transactions.
• Demonstrated attention to detail in guest interactions.
• Ability to manage multiple guest requests with courtesy and speed.
• Willingness to work flexible shifts, including evenings, weekends and holidays.

Responsibilities

• Use upselling techniques to promote rooms and hotel services.
• Handle check-ins/check-outs, reservations, and guest pre-registrations.
• Respond promptly to guest inquiries and resolve concerns professionally.
• Maintain a welcoming, hospitable, professional appearance and service.
• Document guest incidents using the standard report forms.
• Provide exceptional service and support to every guest.

Skills

Cash handling

Attention to detail

Basic math

Flexibility

Customer service

Education

High school diploma or GED

Hospitality training (6 months)

Job description

Now Hiring: FrontDesk Agent

Are you passionateabout providing exceptionalguest service? We'relooking for afriendly, dependable, andcustomer-focusedFront Desk Agentto join ourhospitality team. Ifyou enjoy creatingmemorable guest experiencesin a fast-paced environment, we'dlove to meetyou!

Benefits

• Health, vision, anddental insurance
• 401(k)
• Vacation and sickpay
• Paid holidays
• Employee Referral Program
• Opportunities for advancement
• Hotel discounts foryou, your friends, and your family
• Access to ourTalent Team tohelp you reachyour career growthgoals

Responsibilities

• Use suggestive sellingtechniques to sellguest rooms,promote hotel services, and upsell roomtypes according tohotel standards.
• Follow all guestservice guidelines, includingcheck-in, reservations, check-out, specialrequests, and pre-registrations.
• Respond promptly toguest inquiries andresolve concerns ina friendly, professionalmanner while offeringalternative solutions whenneeded.
• Demonstrate a commitmentto outstandingguest service bybeing welcoming, hospitable, and accommodating.
• Accurately document guestaccidents by completingthe required accidentreport form.
• Maintain a professionalappearanceand provide exceptionalservice to everyguest.

Qualifications

• High school diplomaor GED preferred, or at least6 months ofrelated experience ortraining.
• One year ofhospitality experiencepreferred.
• Experience handling cashand processing creditcard transactions.
• Basic math skills.
• Strong attention todetail.
• Ability andflexibility to worka variety ofshifts, including evenings, weekends, and holidays.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.