Guest Services Representative

Executive Hotel Management; Baton Rouge (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Executive Hotel Management in Baton Rouge is seeking a friendly Guest Services Representative to welcome guests from check-in to check-out. You will connect with guests and provide information about hotel facilities to ensure a memorable stay in a fast-paced environment.

The role emphasizes strong communication, active listening, and reliable, computer-literate service. Salary ranges from $14–$16 hourly, reflecting a focus on hospitality excellence and guest satisfaction.

Qualifications

• Excellent verbal communication skills.
• Computer skills.
• Problem-solving skills.
• Active listening skills.
• Personal accountability skills.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Handle guest requests and complaints promptly and in accordance with hotel policies.
• Maintain a clean and organized lobby area to enhance the overall guest experience.

Skills

Verbal communication

Computer skills

Problem solving

Active listening

Personal accountability

Tools

POS/CRM basics

Job description

About this position

Are you a people person with a passion for providing exceptional service? We're thrilled to invite you to join our team as a Guest Services Representative. In this role, you'll be the welcoming face of our hotel, ensuring each guest enjoys a memorable experience from check-in to check-out. Your ability to connect with guests and provide outstanding service will make a lasting impression and contribute to our vibrant hospitality culture.
With a competitive hourly salary of $14 - $16, you'll have a chance to shine in a dynamic, fast-paced environment. We value your dedication to creating a warm, inviting atmosphere where every guest feels valued and cared for. Let's work together to make every stay special.

Compensation

$14 - $16 hourly

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and provide information about hotel facilities and services
• Handle guest requests and complaints promptly and in accordance with hotel policies
• Maintain a clean and organized lobby area to enhance the overall guest experience

Qualifications

• Excellent verbal communication skills
• Computer skills
• Problem-solving skills
• Active listening skills
• Personal accountability skills

About Company

We offer an appealing atmosphere and welcome a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression, starting with their interactions with associates of our hotel.

Salary Information

$14 - $16Hourly Wage