Guest Services Representative

Pacific Air Forces; Alaska; On-site; USD 21,000 - 25,000; Full time

Job summary

Pacific Air Forces in Alaska seeks a Front Desk Clerk to greet guests, process reservations, assign rooms, handle payments, and maintain guest folios in a fast-paced environment serving military members and families. You will ensure access to government quarters and uphold security and service standards while presenting a professional appearance.

Flexible schedules are available, with guaranteed hours ranging from 0 to 40 per week.

Qualifications

• This position does not allow education substitution.
• Foreign education credentials may be used to meet requirements if applicable.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Maintains current checkout list and guest folio information.
• Prints backup reports from property management system and updates housekeeping status of rooms.
• Performs night audit procedures and closes credit card machines nightly.
• Ensures customer service is the first priority and that the front desk area is clean.

Job description

• Schedule: Multiple work schedules are available. Guaranteed hours can range from 0-40 hours per week.

The Gold Rush Inn mission is to support combat-ready and strategic artic airpower! Join our prestigious team with over 100 rooms and more than 7 million dollars of annual revenue a year, providing world-class hospitality to our dedicated military members, civilians, and families. Incumbent must be 21+ years of age. APPLICANTS WILL BE PULLED EVERY FRIDAY AT 8:00AM UNTIL POSITIONS ARE FILLED.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Pacific Air Forces, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 - 18/hr.

What is the application deadline?

Applications close on 2026-10-12.

What is the work schedule?

This is a Multiple work schedules are available. Guaranteed hours can range from 0-40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.