Guest Service Representative

Rocky Mountain Lodge; Colorado; On-site; USD 32,000 - 42,000; Full time

Job summary

The Rocky Mountain Lodge in Aurora, Colorado, is seeking a Guest Service Representative to join our team. You will handle reservations, register guests, issue keys, and maintain a professional front desk. The role requires night/weekend shifts and a focus on accurate cash handling and guest satisfaction.

Responsibilities include posting charges, preparing daily reports, maintaining lobby cleanliness, and supporting maintenance communication. A flexible, customer‑driven approach is essential.

Qualifications

• Experience in general clerical or cashier work.
• Ability to handle multiple tasks and provide quality customer service.
• Must read, speak, and write English fluently.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).
• Position is a Position of Trust.
• Must be able to work irregular hours including days, nights, weekends and holidays.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests; issues room keys; may escort guests to rooms.
• Calculates and posts charges to patrons' accounts and balances totals with records.
• Presents checkout statements and processes payments; prepares cashier’s reports.
• Maintains lobby/front desk cleanliness and professional demeanor.
• Performs Night Audit procedures and closes credit card machines nightly.
• Maintains lost and found program; communicates maintenance issues from guests.
• Ensures guest information is entered into the folio and reports are generated.

Skills

Customer service

Cashier experience

Clerical experience

English fluency

NACI background check

Flexible schedule

Multi-tasking

Job description

Job Description

We are seeking a Guest Service Representative to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Position requires an uncommon tour of duty to include night, weekends, and holidays. Performs other related duties as assigned.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date

• Business Based Action
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English fluently. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Position is a Position of Trust. Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays.

Company Description

The Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security.