Guest Services & Property Coordinator

emergemarket.com; Tennessee; Hybrid; USD 25,000 - 26,000; Full time

Job summary

VTrips seeks an in-person Property & Reservations Associate in Gatlinburg, TN. You will manage owner/guest relations, update notes, and handle requests and payments using the reservation system. Requires organization, problem-solving, and multitasking under variable shifts.

Responsibilities include maintenance coordination, vendor relations, rate updates, and daily system monitoring. Must have valid US work status and travel capability. This role is office-based in the Gatlinburg market.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay abreast of the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

Skills

Organization skills

Multitasking

Problem-solving

Communication

Microsoft Office

Document management

Database knowledge

Time management

Customer service

Tools

Microsoft Office

Reservation management system

Job description

VTrips seeks an in-person Property & Reservations Associate in Gatlinburg, TN. You will manage owner/guest relations, update notes, and handle requests and payments using the reservation system. Requires organization, problem-solving, and multitasking under variable shifts.

Responsibilities include maintenance coordination, vendor relations, rate updates, and daily system monitoring. Must have valid US work status and travel capability. This role is office-based in the Gatlinburg market.