Guest Tour Concierge - Onsite, Gatlinburg (Weekend/Holiday)

Capital Vacations; Tennessee; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Life Insurance / Long-Term Disability

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Discounted Vacation Stays

Paid Time Off

Job summary

Capital Vacations in Gatlinburg, TN seeks an Administrative Associate to support Front Desk, Tour Reception, and Gifting, ensuring smooth operations and top-notch guest experiences.

This onsite role requires daytime hours with weekend and most holiday availability, offering pay at $18 per hour and a comprehensive benefits package. You will welcome guests, assist with reservations, and coordinate with vendors to deliver memorable stays.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, friendly, and detail-oriented.
• Experience in Microsoft Office.
• Computer skills and working within multiple CRM's.
• Weekend and holiday availability required.

Responsibilities

• Welcome and check in guests, ensuring a smooth arrival experience.
• Assist with payments, reservations, and itinerary planning for local attractions.
• Provide area information, directions, and show details.
• Coordinate with vendors for entertainment, dining, and lodging.
• Prepare and distribute vouchers for shows and restaurants.
• Communicate updates to Sales Managers and Admin Leads.
• Maintain accurate daily reports and tour profiles.
• Keep the lobby clean and stocked with materials.
• Deliver exceptional customer service and resolve guest concerns.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Capital Vacations in Gatlinburg, TN seeks an Administrative Associate to support Front Desk, Tour Reception, and Gifting, ensuring smooth operations and top-notch guest experiences.

This onsite role requires daytime hours with weekend and most holiday availability, offering pay at $18 per hour and a comprehensive benefits package. You will welcome guests, assist with reservations, and coordinate with vendors to deliver memorable stays.