Guest Service Agent - Pigeon Forge

emergemarket.com; Gatlinburg (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

Jackson Mountain Rentals in Gatlinburg, Tennessee seeks an in-person Property Coordinator to manage reservations, maintenance coordination, and guest communications.

You will review notes, adjust rates, work with vendors, and generate reports while ensuring smooth operation across properties. Must live in market and be available on weekends and holidays.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver’s license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs.

Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay abreast of the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

Skills

Document management

Databases

Spreadsheets

Tools

Microsoft applications

Job description

Jackson Mountain Rentals
1662 East Parkway
Gatlinburg, TN 37738, USA

• Pay or shift range: $18 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This is a fully in-person position. Candidates must be located in the market.

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay abreast of the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.