Guest Services & Property Reservations Coordinator

emergemarket.com; Pigeon Forge (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

Jackson Mountain Rentals is seeking an in-person Property Coordinator to manage reservations, pricing, and property notes in the Gatlinburg market. You will coordinate with owners and guests, process payments, and maintain accurate folios in our reservation system.

The role requires a valid driver’s license, strong organization, and the ability to work weekends and on-call shifts. This position is fully on-site and location-based in Tennessee.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver’s license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Physical requirements listed (sitting/standing, lifting up to 15 lbs).

Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work with vendors to complete work orders.
• Create, modify, and cancel reservations.
• Process payments and adjust payment schedules.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details.
• Quote reservation pricing using internal systems.
• Create account records by communicating with owners and guests.
• Run reservation and maintenance reports and monitor system alerts daily.
• Stay abreast of conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

Skills

Strong organizational skills

Multitasking and problem solving

Excellent communication

Valid driver’s license

Tools

Microsoft Office

Reservation management system

Database management

Spreadsheet software

Job description

Jackson Mountain Rentals is seeking an in-person Property Coordinator to manage reservations, pricing, and property notes in the Gatlinburg market. You will coordinate with owners and guests, process payments, and maintain accurate folios in our reservation system.

The role requires a valid driver’s license, strong organization, and the ability to work weekends and on-call shifts. This position is fully on-site and location-based in Tennessee.