Guest Experience & Tour Sales Support

Holiday Inn Club Vacations Incorporated; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Sales Support Associate at Smoky Mountain Resort in Gatlinburg, TN. You will handle check-in/departure processes and support Sales & Marketing Services to deliver a quality guest experience.

You will be responsible for routine reporting, gifting operations, and maintaining excellent communication with guests and team members in a fast-paced resort environment.

Qualifications

• Excellent computer and telephone skills.
• Proficient in Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Customer service

Internet

MS Word

PowerPoint

Excel

Education

GED or better

High School Diploma or better

Tools

N/A

Job description

Holiday Inn Club Vacations Incorporated is seeking a Sales Support Associate at Smoky Mountain Resort in Gatlinburg, TN. You will handle check-in/departure processes and support Sales & Marketing Services to deliver a quality guest experience.

You will be responsible for routine reporting, gifting operations, and maintaining excellent communication with guests and team members in a fast-paced resort environment.