Guest Services Pro: Reservations & Care

Aramark (old); Columbia (SC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aramark's Hospitality Worker II at the National Advocacy Center in Columbia, SC delivers guest service by greeting guests, assisting with reservations, and addressing needs with a positive, professional attitude.

You will operate a register and related software, handle phone and email inquiries, and coordinate with multiple departments to ensure a seamless guest experience while maintaining accuracy, courtesy, and a can-do spirit.

Qualifications

• Requires previous guest services experience.
• Cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Excellent customer service

Interpersonal and communication skills

Organizational accuracy and attention

Job description

Aramark's Hospitality Worker II at the National Advocacy Center in Columbia, SC delivers guest service by greeting guests, assisting with reservations, and addressing needs with a positive, professional attitude.

You will operate a register and related software, handle phone and email inquiries, and coordinate with multiple departments to ensure a seamless guest experience while maintaining accuracy, courtesy, and a can-do spirit.