Guest Services Pro — Front-End Mastery & Growth

Coborn's; Fargo (ND); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

10% employee discount on groceries

DailyPay – get paid daily

Paid Time Off

Floating holidays & time-and-a-half on

Sunday Premium Pay

Paid Military Leave

Employee recognition programs

Health & Wellness programs

EAP – counseling services

National discount marketplace access

401(k) with company match

ESOP – employee-owned

Tuition discount & scholarship

Additional voluntary benefits

Job summary

Coborn's, Inc. is seeking a Guest Services Representative in Fargo, ND to deliver remarkable guest service at the Guest Service Counter.

You will support front-end operations and assist with specialized transactions such as money orders and Western Union, while upholding Coborn's high standards of service. The role involves cashier interventions, returns, coupons, and other transactions, with opportunities for growth in a team-oriented, employee-owned environment.

Responsibilities

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Job description

Coborn's, Inc. is seeking a Guest Services Representative in Fargo, ND to deliver remarkable guest service at the Guest Service Counter.

You will support front-end operations and assist with specialized transactions such as money orders and Western Union, while upholding Coborn's high standards of service. The role involves cashier interventions, returns, coupons, and other transactions, with opportunities for growth in a team-oriented, employee-owned environment.