Guest Service Rep- Front Desk Agent

Schulte Hospitality Group; Town of Florida (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Daily Pay

Free telemedicine access

401(k) plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Job summary

Schulte Hospitality Group is looking for a dedicated Guest Service Representative to join their team in New York. The role involves engaging guests upon arrival, handling inquiries, and ensuring a smooth check-in process. Candidates should possess good communication skills and a year of experience in Front Desk operations. The company offers a flexible work environment with various benefits, including daily pay and insurance options. This is an hourly position with a focus on maintaining an excellent service culture.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Greets guests upon arrival and focuses on personal recognition.
• Answer telephone promptly and answer inquiries or transfer as needed.
• Responsible for issued bank and cash handling procedures.

Skills

Basic computer skills

Effective verbal and written communication

Excellent time management

Education

High School education

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team.

We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Enjoy a rewarding, fun and flexible work environment, exciting perks, and a robust benefit package.

Benefits

• Daily Pay (Work today, get paid today)
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings marketplace discounts on event tickets, electronics, gym memberships, and more

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including a wide array of reputable brands such as Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Education and Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills and Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation

Hourly