Guest Services Pro - Front Desk & Upsell Expert

Vesta Hospitality; Brunswick (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Holidays

Employee Referral Program

Opportunities for Advancement

Hotel Discounts for you, your friends

Access to our Talent team to help you

Job summary

EMBASSY SUITES BRUNSWICK is seeking a courteous Guest Services Representative to greet guests and manage front desk activities, including reservations, guest services, and telephone calls throughout the stay.

The role requires using suggestive selling to upsell rooms, handling check-in/out and guest requests with a friendly attitude, documenting incidents when needed, and supporting a welcoming, efficient guest experience.

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regardto guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Skills

Hospitality experience

Cash handling

Attention to detail

Basic math

Flexible schedule

Education

High School diploma or GED

Job description

EMBASSY SUITES BRUNSWICK is seeking a courteous Guest Services Representative to greet guests and manage front desk activities, including reservations, guest services, and telephone calls throughout the stay.

The role requires using suggestive selling to upsell rooms, handling check-in/out and guest requests with a friendly attitude, documenting incidents when needed, and supporting a welcoming, efficient guest experience.