Guest Services Pro: Front Desk & Reservations

Sonesta Hotels International Corporation; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) matching

Parental leave

Life insurance

Disability insurance

Hotel discounts

Educational assistance

Job summary

Sonesta International Hotels is seeking a Guest Services Agent to join our front desk team. You will welcome guests, handle check-ins/outs, and be the first point of contact, ensuring a warm, memorable stay.

The role requires professional communication, cash handling, and adherence to SONESTA standards in a fast-paced hospitality environment. Flexible to mornings, evenings, weekends, and holidays, with opportunities to upsell, assist with reservations, and coordinate with hotel teams to deliver

Qualifications

• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Standing for extended periods of time.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations and upsell rooms to maximize revenue.
• Follow the overall seasonal demand reservation strategy with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.

Skills

Customer service

English fluency

Verbal & written comms

Problem solving

Math skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is seeking a Guest Services Agent to join our front desk team. You will welcome guests, handle check-ins/outs, and be the first point of contact, ensuring a warm, memorable stay.

The role requires professional communication, cash handling, and adherence to SONESTA standards in a fast-paced hospitality environment. Flexible to mornings, evenings, weekends, and holidays, with opportunities to upsell, assist with reservations, and coordinate with hotel teams to deliver