Guest Services Pro: Front Desk & Local Guide

Best Western Plus Sports Complex; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Western Plus Sports Complex in Kansas City, MO is seeking a friendly Guest Service Agent for the front desk to welcome guests, assist with check-in/check-out, and answer inquiries with professionalism. You will handle reservations and payments, and serve as a knowledgeable local guide to attractions and events at the sports complex.

You will process guest payments, stay informed on promotions and rate packages, and uphold brand standards while providing exceptional service on weekends and

Qualifications

• Experience in customer service or hospitality.
• Ability to check in/out guests efficiently.
• Strong communication and problem solving.

Responsibilities

• Greet arriving, departing, and in-house guests with a friendly, professional demeanor and assist with check-in/check-out.
• Take reservations, answer calls, and respond to guest inquiries promptly.
• Provide local guidance on transportation, restaurants, and events at the sports complex.
• Log and fulfill special guest requests, VIP preferences, messages, and packages.

Skills

Excellent communication

Customer service orientation

Problem solving

Multitasking

Tools

PMS (Property Management System)

Job description

Best Western Plus Sports Complex in Kansas City, MO is seeking a friendly Guest Service Agent for the front desk to welcome guests, assist with check-in/check-out, and answer inquiries with professionalism. You will handle reservations and payments, and serve as a knowledgeable local guide to attractions and events at the sports complex.

You will process guest payments, stay informed on promotions and rate packages, and uphold brand standards while providing exceptional service on weekends and