Guest Services Associate

Hulsing Hotels; Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Job summary

Best Western Plus Sports Complex in Kansas City, MO welcomes a Guest Service Agent to join our front desk team. You will greet arriving guests, process check-ins/check-outs, and respond to inquiries with warmth and professionalism.

In this fast-paced role you’ll act as a local guide, share restaurant and activity tips, handle VIP requests, and maintain accurate records with the PMS. Flexibility for weekends and holidays is a must.

Qualifications

• Previous experience in customer service, hospitality, or front desk operations.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with computers and property management systems (PMS).
• Ability to multitask, stay organized, and handle guest requests with grace under pressure.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out.
• Answer phone calls and respond to inquiries.
• Assist with reservations and room questions.
• Provide local guidance on transportation, dining, and activities.
• Handle VIP requests, messages, and packages.
• Process payments and update bookings in the PMS.
• Inform guests about promotions and rate options.
• Complete tasks on shift and uphold brand standards.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Tools

PMS

Job description

Job Details

Job Location: Best Western Plus - Kansas City, MO 64133

Position Type: Full Time

Salary Range: $15.00 - $16.00 Hourly

Job Category: Hospitality - HotelThe Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure.

If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!

Essential Duties & Responsibilities

• Warm Guest Welcome: Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.
• Reservations & Inquiries: Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.
• Guest Experience & Support: Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.
• Special Requests & VIPs: Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.
• System & Payment Processing: Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.
• Promotions & Rate Knowledge: Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.
• Shift Operations: Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.
• Perform other duties as assigned by management.

QualificationsQualifications & Requirements

• Previous experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with computers and property management systems (PMS).
• Ability to multitask, stay organized, and handle guest requests with grace under pressure.
• Flexibility to work various shifts, including weekends and holidays.