Guest Services Associate

Best Western Plus Sports Complex; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Western Plus Sports Complex in Kansas City, MO is seeking a friendly Guest Service Agent for the front desk to welcome guests, assist with check-in/check-out, and answer inquiries with professionalism. You will handle reservations and payments, and serve as a knowledgeable local guide to attractions and events at the sports complex.

You will process guest payments, stay informed on promotions and rate packages, and uphold brand standards while providing exceptional service on weekends and

Qualifications

• Experience in customer service or hospitality.
• Ability to check in/out guests efficiently.
• Strong communication and problem solving.

Responsibilities

• Greet arriving, departing, and in-house guests with a friendly, professional demeanor and assist with check-in/check-out.
• Take reservations, answer calls, and respond to guest inquiries promptly.
• Provide local guidance on transportation, restaurants, and events at the sports complex.
• Log and fulfill special guest requests, VIP preferences, messages, and packages.

Skills

Excellent communication

Customer service orientation

Problem solving

Multitasking

Tools

PMS (Property Management System)

Job description

The Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure.If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!Essential Duties & ResponsibilitiesWarm Guest Welcome: Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.Reservations & Inquiries: Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.Guest Experience & Support: Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.Special Requests & VIPs: Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.System & Payment Processing: Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.Promotions & Rate Knowledge: Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.Shift Operations: Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.Perform other duties as assigned by management.How to ApplyReady to join our team?Email: Submit your resume in response to this posting.In-Person: Stop by the front desk at the Best Western Plus Sports Complex to fill out an application!Qualifications & RequirementsPrevious experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).Strong communication, interpersonal, and problem-solving skills.Proficiency with computers and property management systems (PMS).Ability to multitask, stay organized, and handle guest requests with grace under pressure.Flexibility to work various shifts, including weekends and holidays.