Guest Services Agent

Raines Co; Mount Pleasant (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Hyatt Employee Travel Discounts World‑

Opportunities for career advancement

Positive, supportive, and team‑orented

Medical, Dental, and Vision Benefits

Paid Time Off

401(k) Plan

Job summary

Hyatt Place Mount Pleasant Towne Centre is seeking a Guest Services Agent to provide outstanding front desk support, assist guests with check-in/check-out, and offer local recommendations while upholding Hyatt brand standards.

Strong communication, multitasking, and a friendly, professional demeanor are essential. The role includes handling reservations, payments, guest inquiries, and coordinating with other hotel teams to ensure memorable stays.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Welcome guests at check-in and check-out with a warm, professional attitude.
• Respond promptly to guest questions, requests, and concerns.
• Provide information about hotel amenities and local attractions.
• Balance cash drawer and complete front desk reports.
• Maintain accurate guest records in the property management system.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Teamwork

Tools

Property management system

Job description

Guest Services Agent

Hyatt Place Mount Pleasant Towne Centre

Mount Pleasant, South Carolina

Starting Pay: $17.00 per hour

About Us

Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.

As the face of our hotel, Guest Services Agents are responsible for creating exceptional first and last impressions while delivering genuine hospitality throughout every guest's stay. From welcoming guests at check-in to assisting with questions, resolving concerns, and providing local recommendations, you'll play an important role in making every stay memorable.

Whether you're beginning a career in hospitality or looking for your next opportunity, Hyatt Place offers a supportive environment with opportunities to learn, grow, and advance.

Position Summary

The Guest Services Agent is responsible for providing outstanding customer service while performing front desk operations, assisting guests throughout their stay, and ensuring Hyatt brand standards are consistently met.

This position requires excellent communication skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Functions

Guest Service

• Welcome guests with a warm, genuine, and professional attitude.
• Provide efficient check-in and check-out experiences.
• Respond promptly to guest questions, requests, and concerns.
• Resolve guest issues using sound judgment and excellent service recovery techniques.
• Provide information about hotel amenities, local attractions, dining, and area events.
• Create memorable guest experiences that encourage repeat visits and positive reviews.

Front Desk Operations

• Process reservations, room assignments, billing, and payments accurately.
• Answer incoming telephone calls and direct inquiries appropriately.
• Balance cash drawer and complete required front desk reports.
• Maintain accurate guest records using the hotel's property management system.
• Ensure lobby and front desk areas remain clean, organized, and welcoming.

Teamwork & Communication

• Communicate effectively with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
• Assist with coordinating special requests and VIP arrivals.
• Support fellow team members during busy periods and work together to ensure smooth hotel operations.
• Participate in daily shift pass-on and maintain clear communication between shifts.

Brand Standards & Safety

• Follow Hyatt brand standards, company policies, and operational procedures.
• Protect guest privacy and maintain confidentiality.
• Follow all safety, security, and emergency procedures.
• Complete additional duties as assigned by hotel leadership.

Qualifications

Preferred Qualifications

• Previous customer service experience required.
• Previous hotel, retail, restaurant, or hospitality experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.

What We're Looking For

• Friendly and welcoming.
• Dependable and punctual.
• Professional and well-spoken.
• Organized and detail-oriented.
• Calm under pressure and able to solve problems effectively.
• A team player with a positive attitude.
• Passionate about delivering outstanding guest service.

Why JoinHyatt Place Mount Pleasant Towne Centre?

• Paid Training.
• Hyatt Employee Travel Discounts Worldwide.
• Opportunities for career advancement within Hyatt and hotel management.
• Positive, supportive, and team-oriented work environment.
• Medical, Dental, and Vision Benefits (for eligible associates).
• Paid Time Off (for eligible associates).
• 401(k) Plan (for eligible associates).

Join Our Team

No hotel experience? No problem. If you have a passion for helping others, enjoy working with people, and are eager to learn, we'll provide the training you need to succeed.

If you're looking for a career where every day brings new opportunities to make someone's stay a little brighter, we'd love to meet you.